F.A.Q (Frequently Asked Questions)

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Versand Politik


1. Shipment Option and Delivery Time
2. How do I calculate shipping cost?
3. Could I change my shipping method?
4. How do I change my shipping address?
5. Do you ship the goods to my country?
6. How do I combine shipping?
7. How do I track my package?
8. Why my tracking No. is invalid?
9. How to receiving my Items?

1. Shipment Option and Delivery Time

Carobd.de Can ship the package all around world.  we offer you a wide selection of shipment which are all safe and quality, we will choose the most suitable for you.
The following table shows the shipment options and the delivery time.

1.1 Czech warehouse Ship, Faster delivery, No Tax:

Item title marked "EU Ship No Tax" or "EU Ship"will ship from Czech warehouse!

Our Czech warehouse mainly ship to the following country, no tax



Attention:
A: To Germany usually 2-3 days, to other EU countries Normally take about 5-7 working days
B: All products can send from our Czech warehouse, If the products you want not in our Czech warehouse, you can contact us to arrange for you, just need to wait 2-3 weeks.
C: We just have stocks in Czech warehouse, do not have branch company in Czech, if item have problem need refund or repair, you need to send back to our Shenzhen, China warehouse.) 

1.2 China warehouse Ship:

Express: DHL, EMS, UPS, TNT and FedEx,Yanwen, Royal mail

Regular airmail no tax: Yodel, yanwen, China Post,Singapore Post, and Hongkong post

Note: we will choose the most suitable for every customer, if you choosed the shipping way need to pay tax,you can contact and guide us how much value you need put on invoice.

Delivery Options Delivery time Tracking Link
5-7 working days, no tax www.royalmail.com
7-12 working days, no tax www.yw56.com.cn
5-7 working days, no tax www.yodel.co.uk
DHL-logo.gif 3-5 workring days, need to pay some tax www.dhl.com
EMS-logo.gif 7-10 workring days,need to pay some tax www.ems.com.cn
UPS(1).gif 3-5 workring days,need to pay some tax www.ups.com
TNT(1).gif 3-5 workring days,need to pay some tax www.tnt.com
FedEx(1).gif 3-5 workring days,need to pay some tax www.fedex.com
sgpost(1).gif 10-20 working days, No Tax www.singpost.com.sg
hongkong-post(1).jpg 10-20 working days, No Tax www.hongkongpost.com


Why our Domain Name is http://www.CarOBD.de/ main Name contains "DE"?
It doesn't mean we are located in Germany, it means our main target market is Germany and several Germany's neighboring countries
Any more detail, please feel free to contact our customer service, mail at: sales@CarOBD.de

 

 

2. How do I calculate shipping cost?

  • Our package shipping cost is strictly calculated according to the package weight/dimension and recipient destination. That means, base on same weight or dimension, the shipping cost varies according to different package destination; based on same package destination, the heavier or the bigger in size, the more shipping cost the package is charged.
     
  • Our delivery options are selectable and each shipping company has their own rate of shipping cost. Therefore, which shipping company we choose directly influence your package shipping cost, but in general our couriers don’t have too much difference. Usually our customer service will ship your item by a cheapest, safest and fastest shipping company.
     
  • If the goods are damaged, stolen, crash during delivery, we will directly contact with the relevant shipping company, and ask them for compensation, refund or redelivery.

3. Could I change my shipping method?

  • If you want to change your delivery method, you need to keep touch with our customer service immediately before the goods dispatched, or it will be invalid for this change after your package is shipped out. The goods are usually delivered within two days after the goods payment have been received.
     

4. How do I change my shipping address?

  • If you want to change your shipping method, you have to contact our customer service, you do this before your package is shipped out from us, and as usual your package is shipped out in two days after your payment.

5. Do you ship the goods to my country?

  • Normally, most of the items on our website can be shipped to most countries in the world. However, different shipping methods may have different limitations on the delivery destination. For example, EMS is reached to Russia, but other shipping method likes DHL, UPS couldn't reach. Also, a few countries can't send DHL or UPS. Our customer service will give you the instruction.
     
  • We suggest you to contact our customer service and make sure whether the item can be shipped to you by your shipping method.
     
6. How do I combine shipping?
  • If you ordered one item someday and another one within 2 days, and you want to combine the two items into one shipment, you can contact our customer service about available shipping options.

7. How do I track my package?

  • When items shipped out, the order will be filled into folder “shipped” in your CarOBD.de account. You can either click the order number or click “View Detail” to find the track code on the tab “Tracking”. Also, CarOBD.de will send you a system email and inform the shipping details after the shipment. You can track the item delivery status online with the tracking code provided by the customer service.
     

8. Why my tracking No. is invalid?

        Sometimes the tracking codes will be invalid in the following situations:

  • First, the tracking codes given by shipping company haven’t been uploaded on their official website timely. However, this doesn’t happen that often. Once it happened, please wait patiently for about one day, or get in touch with our customer service directly.
     
  • Second, maybe the tracking code we give you does not match with the ones we get from the shipping company, or it is a wrong tracking code. However, it is not what we want, and we do not often make such mistake.
     
  • Third, when the goods have been delivered for a long time, the shipping company may have deleted the tracking code in their website. If this happened, you can contact with our customer service at once.

9. How to receiving my Items?

  • The goods are assured to be dispatched to you safely and successfully. Once you receive your package, you will be asked to sign up your name, it is a safe way to confirm you have received your package.
     
  • When delivering goods by express, like DHL, UPS, TNT and Fedex, we will ask you to give us your right shipping address, emergence telephone number, so that the shipping company can contact you and delivery you the goods timely and efficiently.